Andrew Leppard

Seasoned IT Operations Manager, Head of IT and Support manager. Currently operating as a fractional IT manager and consultant for SME's in London and the South-east.

With over 25 years experience I started at a time when an Internet Café was a thing. I started on a public helpdesk, moving onto a corporate helpdesk, moving up in my career I moved on to a senior systems administrator & network administrator. Continuing my progression to the role of IT Operations manager and Head of IT.

Having worked alongside some of the most respected IT Directors and CTOs in the industry, I have developed a strategic and technical lens. Allowing me to bridge the gap between complex technical and business objectives, ensuring IT is a growth driver rather than a cost center.

I thrive on rolling up my sleeves and getting involved whether it’s solving tough IT challenges, mentoring my team, or ensuring customers get reliable, high-quality support. I’m great at breaking down complex tech into simple, actionable steps for everyone, from the help desk to the boardroom. With a focus on seamless IT systems and services, I make sure everything runs smoothly and gets done right.

I work with MSPs to map out what businesses need, create strategic plans, and put solutions in place that make a difference. It’s all about finding practical ways to improve performance and deliver results that matter.

Profesional Summary

I’m someone who enjoys the challenge of work just as much as the rewards of family life. Together with my wife, I’m raising four children, which keeps life full, fast moving, and never boring. I believe in working hard, showing up for the people who matter, and continuing to grow both professionally and personally.

Personal Summary

Scouting is an important part of my life and reflects many of the values I try to live by service, teamwork, learning and doing the right thing. Community involvement gives me perspective beyond my own world and reinforces the importance of helping others, especially the next generation to develop confidence and resilience.

I’ve been involved in fundraising for causes that support children and families, including Brookland’s School, the Level Up Laptop campaign during Covid to help children access learning and The Children’s Trust. Giving back in practical ways and supporting charities that make a real difference matters to me.

  • Technical Leadership – Leading infrastructure and service teams, mentoring staff, and driving improvement.

  • Infrastructure Operations – Cloud services, hybrid platforms, servers, storage, and networking.

  • Service Management – Incident, Problem, Change & Release Management.

  • 3rd Line Support – Advanced troubleshooting, root cause analysis, escalation management.

  • Network & Security Oversight – LAN/WAN, Wi-Fi, Firewalls, DR & BCP planning, GDPR / Cyber Essentials Plus compliance.

  • Vendor & Supplier Management – Optimising MSP performance, contracts, and service delivery.

  • Collaboration & Stakeholder Engagement – Strong communicator, aligning IT priorities with business needs.

  • Documentation & Governance – IT policies, audits, compliance reports, operational documentation, SOPs and data workflows to support governance and regulatory requirements.

Key Skills

VMware - HyperV - Windows Server - Azure - Office 365 - Exchange - Active Directory - Entra

Group Policy - WDS - WUS - ACMP

Citrix - RDS - Sophos - MDM - Mobile Iron

DNS / DHCP - LANs / WANs / VPNs / VOIP / Telecoms Cisco

OnPrem Hardware - NetApp - Synology - Firewalls - Routers - Servers - Switches

Zoho Service Desk+ - Jira - OTRS - ITrent - Sugar CRM

Logging & Monitoring - Zabbix - Greylog - Nessus

Construction - Deltek PIM - Conquest - Coins ERP - SchüCal- Logikal - Reynaers - Asta - E2i

Technology Experience
Certifications

  • Dale Carnegie – Effective Communications & Leadership Skills

  • Microsoft – Windows Server & Virtualisation, AZ900

  • Scouts UK – Leadership and Management

  • ITIL Foundation

  • Prince 2 Foundation

  • VMware – vSphere & vCenter 8

  • NetApp – Infrastructure Insights

  • Lindner Group – Management Academy

  • GNVQ Advanced Business – Distinction | 9 GCSEs (A–C)

ExperienceExperience
ProjectsProjects

Experience

Projects