IT Consultant / Fractional Head of IT | JSF Consulting

March 2024 – Present

  • Delivered infrastructure consultancy and operational support, primarily within the construction sector.

  • Strengthened IT systems, data protection, and IT security measures, achieving Cyber Essentials compliance.

  • Led comprehensive infrastructure audits, advising on and implementing enhancements to strengthen client IT systems.

  • Directed client MSPs and vendors to enhance service performance and realise 35% cost savings.

IT Operations Manager | Lindner Prater Ltd

August 2013 – January 2024

  • Responsible for infrastructure, service delivery, facilities and security operations across 40+ UK/EU sites.

  • Owned £1m IT budget, achieving 20% cost savings while improving service.

  • Led and mentored a geographically distributed IT team of 9, embedding service management practices that delivered a 22% improvement in customer satisfaction scores.

  • Managed end-to-end incident, problem and change management, leveraging RCAs to minimise downtime and enhance service resilience, increasing SLA compliance to 99%

  • Developed and implemented disaster recovery and business continuity strategies for UK operations, achieving full system recovery in 2 days (reduced from 7).

  • Oversaw hybrid infrastructure across Microsoft 365, VMware, on-prem systems, and the corporate data centre in Germany, optimising performance and reliability.

  • Delivered full GDPR and Cyber Essentials Plus compliance, strengthening governance resulting in 100% audit pass rate.

  • Built trusted relationships with stakeholders and suppliers, aligning IT delivery with strategic and operational business priorities.

  • Led delivery of 20+ IT infrastructure projects, ensuring operational readiness, controlled service transition and minimal disruption.

Senior Systems Administrator | Lindner Prater Ltd

November 2007 – July 2013

  • Delivered 2nd / 3rd line infrastructure support, troubleshooting complex issues across servers, networks, and end-user environments.

  • Managed Windows Server, Active Directory, DNS/DHCP, Exchange and backup/recovery operations.

  • Provided incident resolution and escalated support, ensuring high system availability.

  • Supported remote working and implemented updates to maintain security and compliance.

Systems Administrator | Mott MacDonald Ltd

April 2002 – October 2007

  • Provided infrastructure and 1st/2nd line support within a global engineering consultancy.

  • Responsible for Windows/Exchange servers, networks, and data recovery across UK & Ireland.

  • Part of the rollout team for a group-wide network operating system across Europe.

  • Supported end-user operations and contributed to service improvements.

Professional Summary